Shipping Policy

Effective Date: May 2nd, 2026

1. Introduction

At Korva Outdoor ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, Korvaoutdoor.com

2. Shipping Destinations

• Countries We Ship To:

  • United States

3. Shipping Costs

• Domestic Shipping: United States

• Standard Shipping: Free shipping on all orders

4. Order Processing Time

• Handling Time (days):

• Orders are processed with a handling time of 1 to 2 days. Orders are fulfilled Mon - Fri (excluding holidays).

• Order Cut-Off Time:

• The order cut off time is 5:00 PM (GMT-05:00) Eastern Standard Time. Orders placed before this time will begin processing the same day.

• Weekend and Holiday Orders:

• Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

• Domestic Shipping:

• Transit Time (days): The transit time is 3 to 5 days for all destinations. Orders are shipped Mon - Fri.

• Total Delivery Time: The estimated total delivery time based on customer locations is 4-7 business days for all destinations.

• Notes:

• Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

• Reliable Carriers:

• We partner with reputable carriers to ensure your package arrives safely.

• Domestic Carriers: USPS, UPS, FedEx

• LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.

• Shipment Tracking:

• All orders include tracking information, which will be provided via email once your order has shipped.

• Insurance:

• Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

• Tracking Information:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

• After your order has been shipped, you will receive an email containing:

• How to Track Your Order:

• Visit korvaoutdoor.com/track-order or the carrier's website.

• Enter your tracking number to view the status and estimated delivery date.

• Assistance:

• If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery:

• If your package is delayed beyond the estimated total delivery time of 4-7 business days, please contact us at support@korvaoutdoor.com or 239-758-0439.

• Lost Packages:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

• If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

• Reporting Damage:

  • Take photos of the damaged packaging and items.

  • Contact us within 30 days at orders@korvaoutdoor.com.

  • Damaged items are eligible for a full refund or replacement, with return shipping covered by us.

• If your package arrives damaged:

• Resolution:

• We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

• Reporting Missing Items:

  • Contact us within 30 days of receiving your package.

  • Provide your order number and details of the missing item(s).

• If any items are missing from your order:

• Resolution:

• We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

• Returns:

• Returns are accepted within a 30 days window of receiving your order. We accept returns for both defective and non-defective products.

• Conditions for Returns:

• For Non-Defective Returns: The product condition must be New only. Items must be unused, undamaged, and in their original packaging.

• For Defective Returns: Items are accepted regardless of condition.

• Certain items (e.g., personalized or perishable goods) may not be eligible for return.

• Return Method & Fees:

• The return method is By mail.

• For the return label, you will need to Download and print it. Providing and paying for the return label is the Customer responsibility.

• There is a 25% restocking fee for change-of-mind returns. There is No cost (0%) restocking fee for defective or damaged goods.

• Refunds:

• The refund processing time is 7 days after receiving the returned item.

• Refunds will be issued to the original payment method.

• For More Information:

• Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

• Address Accuracy:

• Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

• If a package is returned to us due to an incorrect address:

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• Customer Service Email: orders@korvaoutdoor.com

• Customer Service Phone: 239-758-0439

• Company Address:

• Korva Outdoor

• 7901 4TH ST N

• St. Petersburg, Fl 33702

• United States

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.